Customer care and contact center handbook (Record no. 134411)

MARC details
000 -LEADER
fixed length control field 00335nam a2200133Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220709b2003 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0873895614
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number S24C
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Schultz,Garry
245 ## - TITLE STATEMENT
Title Customer care and contact center handbook
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Wisconsin
Name of publisher, distributor, etc. American society for quality
Date of publication, distribution, etc. 2003
300 ## - PHYSICAL DESCRIPTION
Extent Xvi,271p.
982 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--CONFERENCE OR MEETING NAME/TITLE [LOCAL, CANADA]
Meeting name or jurisdiction name as entry element Xvi,271p.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 149334
981 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--CORPORATE NAME/TITLE [LOCAL, CANADA]
Corporate name or jurisdiction name as entry element Wisconsin: American society for quality, 2003.
983 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--TITLE/UNIFORM TITLE [LOCAL, CANADA]
Uniform title Customer care and contact center handbook
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Copy number Koha item type
        Mahatma Gandhi Central Library Mahatma Gandhi Central Library MGD 15/06/2012   658.812 S24C 298789 1 Book

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