Customer experience management (Record no. 65306)

MARC details
000 -LEADER
fixed length control field 00427nam a2200169Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220709b2003 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 4431200398
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number S21C
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Schmitt, Bernd H.
245 ## - TITLE STATEMENT
Title Customer experience management
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Hoboken
Name of publisher, distributor, etc. John Wiley and Sons
Date of publication, distribution, etc. 2003
300 ## - PHYSICAL DESCRIPTION
Extent xiv,242p.
Dimensions 23cm.
630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE
Uniform title Customer experience
630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE
Uniform title Customer relations
982 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--CONFERENCE OR MEETING NAME/TITLE [LOCAL, CANADA]
Meeting name or jurisdiction name as entry element xiv,242p. : 23cm.
964 ## -
-- English
964 ## -
-- Paper Fo
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 68716
981 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--CORPORATE NAME/TITLE [LOCAL, CANADA]
Corporate name or jurisdiction name as entry element Hoboken: John Wiley and Sons, 2003.
983 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--TITLE/UNIFORM TITLE [LOCAL, CANADA]
Uniform title Customer experience management
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Copy number Koha item type
        Mahatma Gandhi Central Library Mahatma Gandhi Central Library 19/05/2011   658.812 S21C 321773 1 Book

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