Rust, R. T. (ed.) <br/><br/>
E-Service  new direction in theory and practice 

 - New Delhi  Prentice Hall Of India  2003 
 - 335p. 
<br/><br/><label>ISBN: </label>812032241 
<br/><br/><label>Dewey Class. No.: </label>658.84  / R98E