Vavra,Terry G. <br/><br/>
Customer satisfaction measurment simplified  Step by step guide for ISO 9001 

 - Wisconsin  American society for quality  2002 
 - XX,307p. 
<br/><br/><label>ISBN: </label>0873895002 
<br/><br/><label>Dewey Class. No.: </label>658.562  / V34C