Besterfield, Dale H. <br/><br/>
Total quality management 

 - Delhi  Addison Wesley Longman  1999 
 - x, 533p.  23cm. 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / B50T