Milakovich, Michael E <br/><br/>
Improving service quality in the global economy 

 - Boca Raton  Auerbach Publications  2006 
 - xviii,406p.  23cm. 
<br/><br/><label>ISBN: </label>0849338190 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Industrial management<br/>Service industries-Management<br/>Quality control
<br/><br/><label>Dewey Class. No.: </label>658.562  / M59I