TY  - BOOK
AU  - Chang, James F.
TI  - Business process management systems: strategy and implementation
SN  - 084932310X
U1  - 658.4063 
PY  - 2006///
CY  - Boca Raton
PB  - Auerbach Publications
KW  - Reengineering management
KW  - Workflow-Management
KW  - Management information systems
ER  -