Schmitt, Bernd H. <br/><br/>
Customer experience management 

 - Hoboken  John Wiley and Sons  2003 
 - xiv,242p.  23cm. 
<br/><br/><label>ISBN: </label>4431200398 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Customer experience<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / S21C