Rayport, Jeffrey F. <br/><br/>
Best face forward 

 - Boston  Harvard Business School Press  2004 
 - xiii,262p.  23cm. 
<br/><br/><label>ISBN: </label>0875848672 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Consumer services-Management<br/>Competition
<br/><br/><label>Dewey Class. No.: </label>658.812  / R24B