Griffin, Jill <br/><br/>
Customer loyalty 

 - San Francisco  Jossey-Bass  2002 
 - xvi,252p.  24cm. 
<br/><br/><label>ISBN: </label>0787963887 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Customer loyalty<br/>Customer relations<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / G85C