besterfield, D.H. <br/><br/>
Total quality management 

 - New Delhi  Prentics-Hall of India Pvt. Ltd.  2005 
 - xi,640p.  24cm. 
<br/><br/><label>ISBN: </label>8120328833 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / B50T