Treacy, Michael <br/><br/>
Discipline of market leaders 

 - Massachuysetts  Addison-Wesley  1995 
 - 184p 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Customer Service<br/>Market segmentation
<br/><br/><label>Dewey Class. No.: </label>658.8  / T71D