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Quality from customer needs to customer satisfaction

by Bergman, Bo.

Material type: Text Text Publication details: New Delhi Overseas Press India 2006Availability: Items available for loan: 1 Call number: 658.812 B47Q.

Building great customer experiences

by Shaw, Colin | Ivens, John jt.au.

Material type: Text Text Publication details: New York Palgrave Macmillan 2005Availability: Items available for loan: 1 Call number: 658.812 S35B.

Future of competition co-creating unique value with customers

by Prahlad, C.K | Ramaswamy, Venkat jt.au.

Material type: Text Text Publication details: Boston Harvard Business School Press 2004Availability: Items available for loan: 1 Call number: 658.4012 P74F.

What customers want Using outcome-driven innovation to creat breakthrough products and services

by Ulwick, Anthony.

Material type: Text Text Publication details: New York McGraw-Hill 2005Availability: Items available for loan: 1 Call number: 658.812 U2W.

This is Service Design Doing

by Stickdorn, Mark and others @ed.

Material type: Text Text Publication details: USA Shroff 2018Availability: Items available for loan: 1 Call number: 658.812 S80T.

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