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		Customer satisfaction measurment simplified Step by step guide for ISO 9001 by Vavra,Terry G. Material type: Text Publication details: Wisconsin American society for quality 2002Availability: Items available for loan: 2 Call number: 658.562 V34C, ... Place hold
		Statistical quality control using excel by Zimmerman,Steven M. Material type: Text Publication details: Wisconsin American society for quality 1999Availability: Items available for loan: 1 Call number: 658.562 Z7S. Place hold
		Customer satisfaction toolkit for ISO 9001 2000 by Kessler,Sheila. Material type: Text Publication details: Wisconsin American society for quality 2003Availability: Items available for loan: 1 Call number: 658.812 K52C. Place hold
		Customer care and contact center handbook by Schultz,Garry. Material type: Text Publication details: Wisconsin American society for quality 2003Availability: Items available for loan: 1 Call number: 658.812 S24C. Place hold
		Statistical process control methods for long and short runs by Griffith,Gary K. Edition: 2nd Ed.Material type: Text Publication details: Wisconsin American society for quality 1996Availability: Items available for loan: 1 Call number: 670.427 G87S. Place hold

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