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		No cover image available Keeping customers by Sviokla, John J. ed. Shapiro, Benson P. jt.ed. Material type: Text Publication details: Boston Harvard Business School 1993Availability: Items available for loan: 1 Call number: 658.812 S95K. Place hold
		No cover image available Seeking customers by Sviokla, John J. jt.ed. Shapiro, Benson P. ed. Material type: Text Publication details: Boston Harvard Business School 1993Availability: Items available for loan: 1 Call number: 658.8343 S33S. Place hold
		No cover image available Analysis of customer satisfaction data by Allen, Derek R. Material type: Text Publication details: Milwaukee ASQ 2000Availability: Items available for loan: 1 Call number: 658.812 A38A. Place hold
		No cover image available Customer chemistry by Naylor, Mary Greco, Susan. Material type: Text Publication details: Chicago McGraw-Hill 2002Availability: Items available for loan: 1 Call number: 658.812 N30C. Place hold
		Mass affluence seven new rules of marketing to today's consumer by Nunes, Paul. Material type: Text Publication details: Boston Harvard Business School Press 2004Availability: Items available for loan: 2 Call number: 658.8 N92M, ... Place hold
		Quality from customer needs to customer satisfaction by Bergman, Bo. Material type: Text Publication details: New Delhi Overseas Press India 2006Availability: Items available for loan: 1 Call number: 658.812 B47Q. Place hold

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