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		No cover image available Keeping customers by Sviokla, John J. ed. Shapiro, Benson P. jt.ed. Material type: Text Publication details: Boston Harvard Business School 1993Availability: Items available for loan: 1 Call number: 658.812 S95K. Place hold
		No cover image available How toyota became by Magee, David. Material type: Text Publication details: New York Portfolio 2007Availability: Items available for loan: 2 Call number: 658.4092 M26H, ... Place hold
		No cover image available Discipline of market leaders by Treacy, Michael. Material type: Text Publication details: Massachuysetts Addison-Wesley 1995Availability: Items available for loan: 1 Call number: 658.8 T71D. Place hold

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