| 000 | 00335nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 220709b2003 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0873895614 | ||
| 082 |
_a658.812 _bS24C |
||
| 100 | _aSchultz,Garry | ||
| 245 | _aCustomer care and contact center handbook | ||
| 260 |
_aWisconsin _bAmerican society for quality _c2003 |
||
| 300 | _aXvi,271p. | ||
| 942 | _cBooks | ||
| 906 | _a149334 | ||
| 981 | _aWisconsin: American society for quality, 2003. | ||
| 982 | _aXvi,271p. | ||
| 983 | _aCustomer care and contact center handbook | ||
| 999 |
_c134411 _d134411 |
||