000			00403nam a2200157Ia 4500
008			220709b1993 xxu||||| |||| 00| 0 eng d
082			_a658.8343 _bS33S
245			_aSeeking customers
260			_aBoston _bHarvard Business School _c1993
300			_axi, 343p.
630			_aConsumer satisfaction
630			_aSelling
700			_aSviokla, John J. jt.ed. Shapiro, Benson P. ed.
964			_bEnglish
964			_ePaper Fo
942			_cBooks
906			_a53506
981			_aBoston: Harvard Business School, 1993.
982			_axi, 343p.
983			_aSeeking customers
999			_c53177 _d53177