000 00387nam a2200157Ia 4500
008 220709b2000 xxu||||| |||| 00| 0 eng d
082 _a658.812
_bA38A
100 _aAllen, Derek R.
245 _aAnalysis of customer satisfaction data
260 _aMilwaukee
_bASQ
_c2000
300 _axvii,243p.
630 _aConsumer Satisfaction-Statistical Methods
964 _bEnglish
964 _ePaper Fo
942 _cBooks
906 _a63781
981 _aMilwaukee: ASQ, 2000.
982 _axvii,243p.
983 _aAnalysis of customer satisfaction data
999 _c60395
_d60395