| 000 | 00427nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 220709b2003 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a4431200398 | ||
| 082 |
_a658.812 _bS21C |
||
| 100 | _aSchmitt, Bernd H. | ||
| 245 | _aCustomer experience management | ||
| 260 |
_aHoboken _bJohn Wiley and Sons _c2003 |
||
| 300 |
_axiv,242p. _c23cm. |
||
| 630 | _aCustomer experience | ||
| 630 | _aCustomer relations | ||
| 964 | _bEnglish | ||
| 964 | _ePaper Fo | ||
| 942 | _cBooks | ||
| 906 | _a68716 | ||
| 981 | _aHoboken: John Wiley and Sons, 2003. | ||
| 982 | _axiv,242p. : 23cm. | ||
| 983 | _aCustomer experience management | ||
| 999 |
_c65306 _d65306 |
||