Design and management of service processes keeping customers for life
Ramaswami, Rohit
Design and management of service processes keeping customers for life - Reading Addison-Wesley 1996 - xxvii, 424p.
Production planning
Customer services
658.812 / R16D
Design and management of service processes keeping customers for life - Reading Addison-Wesley 1996 - xxvii, 424p.
Production planning
Customer services
658.812 / R16D