Design and management of service processes (Record no. 52882)

MARC details
000 -LEADER
fixed length control field 00429nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220709b1996 xxu||||| |||| 00| 0 eng d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number R16D
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Ramaswami, Rohit
245 ## - TITLE STATEMENT
Title Design and management of service processes
Remainder of title keeping customers for life
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Reading
Name of publisher, distributor, etc. Addison-Wesley
Date of publication, distribution, etc. 1996
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 424p.
630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE
Uniform title Production planning
630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE
Uniform title Customer services
982 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--CONFERENCE OR MEETING NAME/TITLE [LOCAL, CANADA]
Meeting name or jurisdiction name as entry element xxvii, 424p.
964 ## -
-- English
964 ## -
-- Paper Fo
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 53205
981 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--CORPORATE NAME/TITLE [LOCAL, CANADA]
Corporate name or jurisdiction name as entry element Reading: Addison-Wesley, 1996.
983 ## - EQUIVALENCE OR CROSS-REFERENCE-SERIES STATEMENT--TITLE/UNIFORM TITLE [LOCAL, CANADA]
Uniform title Design and management of service processes : keeping customers for life
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Copy number Koha item type
        Mahatma Gandhi Central Library Mahatma Gandhi Central Library MGD 19/05/2011   658.812 R16D 279960 1 Book

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