Results
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Customers.com by Seybold, Patricia B. Marshak, Ronni, jt.auth. Material type:  Text Publication details: N.Y. Crown Business 1998Availability: Items available for loan: 1 Call number: 658.8120285 S31C.
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1001 ways to keep customers coming back by Kinni, Theodore B., jt.auth Greiner, Donna. Material type: Text Publication details: USA Prima 1999Availability: Items available for loan: 1 Call number: 658.812 G81O.
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Winning the service game by Schneider, Benjamin Bowen, David E., jt.auth. Material type: Text Publication details: Boston Harvard Business School 1995Availability: Items available for loan: 1 Call number: 658.812 S22W.
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Experience economy by Pine, B. Joseph Gilmore, James H., jt.auth. Material type: Text Publication details: Boston Harvard Business School 1999Availability: Items available for loan: 1 Call number: 658.56 P56E.
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Seven secrets of service strategy by Horovitz, Jacques. Material type: Text Publication details: London Prentice Hall 2000Availability: Items available for loan: 1 Call number: 658.812 H82S.
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Capturing consumer competence by Hazarika, Anjali Ed. Material type: Text Publication details: New Delhi Tata McGraw Hill 2000Availability: Items available for loan: 1 Call number: 58.812 H45C.
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Marketing high technology service by Sowter, Colin V. Material type: Text Publication details: England Gower 2000Availability: Items available for loan: 1 Call number: 620.00688 S62M.
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Future of retail banking by Divanna, Joseph A. Material type: Text Publication details: New York Macmillan Press 2004Availability: Items available for loan: 1 Call number: 332.12068 D46F.
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Customer service a practical approach by Harris, Elaine K. Material type: Text Publication details: New Jersey Prentice Hall 2003Availability: Items available for loan: 1 Call number: 658.812 H33C.
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Ten demandments by Mooney, Kelly Bergheim, With Laura. Material type: Text Publication details: USA McGraw-Hill 2002Availability: Items available for loan: 1 Call number: 658.812 M74T.
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Innovator's dilemma by Christensen, Clayton M. Material type: Text Publication details: Boston Havard Business School Press 1997Availability: Items available for loan: 1 Call number: 658 C35I.
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Secret service by Dijulius, John R. Material type: Text Publication details: New York American Management Association 2003Availability: Items available for loan: 1 Call number: 658.812 D44S.
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Innovator's solution by Christensen, Clayton M | Raynor, Michael E. jt.au. Material type: Text Publication details: Boston Havard Business School Press 2003Availability: Items available for loan: 2 Call number: 658.4063 C35I, ...
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Customer loyalty by Griffin, Jill. Material type: Text Publication details: San Francisco Jossey-Bass 2002Availability: Items available for loan: 1 Call number: 658.812 G85C.
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